Welcome to Kids Toys Store, where we’re dedicated to bringing joy to children and peace of mind to parents! Below you’ll find all the details about our shipping and returns policies to make your shopping experience as smooth as possible.

Shipping Information

We ship worldwide (excluding some remote areas and parts of Asia) and offer two convenient shipping options:

Standard Shipping

  • Carrier: DHL or FedEx
  • Cost: $12.95
  • Delivery Time: 10-15 business days after shipping

Free Shipping

  • Carrier: EMS
  • Available for orders over $50
  • Delivery Time: 15-25 business days after shipping

Please note: All orders typically take 1-2 business days to process before shipping. During peak seasons, processing may take slightly longer.

Our Easy Returns Policy

We want every child to be delighted with their new toys! If you’re not completely satisfied with your purchase, we’re happy to help with returns or exchanges within 15 days of receiving your order.

Return Eligibility

We accept returns and exchanges for most items within 15 days of delivery, provided they are:

  • In original, unopened packaging with all tags attached
  • In new, unused condition
  • Accompanied by the original receipt or order confirmation

Non-Returnable Items

For health and safety reasons, we cannot accept returns or exchanges on:

  • Bath Toys (once packaging is opened)
  • Dollie & Me clothing and accessories (for hygiene reasons)
  • Costumes (if tags are removed or packaging is opened)
  • Any item that shows signs of use or is not in resalable condition

How to Return an Item

Follow these simple steps to return your item:

  1. Contact Us: Email our customer service team at [email protected] within 15 days of receiving your order. Use our Return Request Template below to ensure we have all necessary information.
  2. Wait for Approval: We’ll review your request and email you a Return Merchandise Authorization (RMA) number and return instructions within 2 business days.
  3. Package Your Item: Securely pack the item in its original packaging with all included parts and accessories. Include a copy of your order confirmation or receipt.
  4. Ship Your Return: Mail the package to our warehouse at 3445 Patterson Street, Houston, US 77002. We recommend using a trackable shipping service as you’re responsible for the item until it reaches us.

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). For exchanges, we’ll cover the cost of shipping the replacement item to you.

Refund Processing

Once we receive and inspect your return:

  • Timing: Refunds are processed within 3-5 business days after we receive your return.
  • Method: Your refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal).
  • Notification: You’ll receive an email confirmation when your refund has been processed.

Note: Depending on your financial institution, it may take additional time for the refund to appear on your statement.

Exchange Process

To exchange an item for a different size, color, or product:

  • Follow the same return process above
  • In your return request email, clearly state what item you’d like as an exchange
  • If the exchange item costs more, you’ll need to pay the difference
  • If it costs less, we’ll refund you the difference

Damaged or Defective Items

If your dollhouse, learning toy, or any other item arrives damaged or defective:

  • Contact us immediately at [email protected]
  • Include photos of the damage or defect
  • We’ll arrange for a replacement or refund at no additional cost to you

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Dear Kids Toys Store Customer Service,

I would like to request a return/exchange for my recent order. Below are the details:

  • Order Number: [Your Order Number]
  • Date of Purchase: [Purchase Date]
  • Item(s) to Return: [Product Name(s) and Quantity]
  • Reason for Return: [Please specify: wrong size, defective, changed mind, etc.]
  • Preferred Resolution: [Refund or Exchange – if exchange, specify desired item]

Please let me know the next steps to complete this return.

Thank you,

[Your Full Name]
[Your Contact Information]

Contact Us

For any questions about our returns policy or to initiate a return, please contact our friendly customer service team:

We aim to respond to all return requests within 24-48 hours.

At Kids Toys Store, we’re committed to making your family’s shopping experience as joyful as the playtime our toys provide. Thank you for trusting us with your toy needs!